Job Description

Job Responsibilities:

Daily support of network and workstation printers
Responds to customer support requests and ensures that they are resolved quickly, accurately, and professionally.
Escalates problems to a technician as necessary
Keeps the customer up to date on the progress of problem resolution
Provides end users with detailed remote access knowledge and documents complete trouble shooting information
Provides regular account updates, to include information on fleet status and performance, to the Printer Fleet Manager or Integrated Account Manager
Responsible for on-site hardware & consumables inventory
Responsible for printer procurement as required by the customer
Responsible for printer hot swap inventory
Documents and reports all fleet meter reads
Maintains printer fleet tools/databases

Skills:

Will be responsible for printer installs, moves, toner delivery, and some basic printer triage
IT Help Desk Support experience (application & hardware support)
Technical Training & Certifications: HP Certifications

Education/Experience:

High School Diploma (or equivalent) with additional education preferred

Job Tags

Remote work

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