Job Description

• Training will take place remotely.
• 25 - 30 Hours per week, from November through January (subject to change based on business need.
• Hours available include early & mid mornings, mid-day, evenings and weekends.
• Positions are remote and require applicants to work from home or in another quiet, work-friendly environment.
• Applicants must possess their own Windows computer with fast connectivity and a camera.
• Must be a resident of NORTH CAROLINA. Please do not apply if you are not a resident of this state, we are unable to hire residents out of North Carolina.

KEY JOB DUTIES:

• Handle inbound customer support inquiries via online Chat, Phone and Email
• Assist customer with status of orders, modification of orders i.e., changing delivery dates, shipping addresses, gift messages and trouble-shooting any order processing and/or delivery issues.
• Provide assistance to customer related to questions regarding product availability, delivery and pricing.
• Resolves problems by clarifying issues; researching and exploring alternative solutions; helping customers with current and past orders and escalating unresolved problems quickly.
• Will be working with a variety of software tools including Gladly, Microsoft Office and internal wine.com systems and tools.

KEY JOB QUALIFICATIONS:

• Customer oriented and friendly with a supportive presence on Chat, e-mail and phone
• Strong verbal and communication skills
• Previous experience in customer service, retail or hospitality a plus.
• Ability to work well with customers and colleagues in a fast-paced environment.
• Knowledge of call center technology with proficiency with MS Office (Word, Excel and Outlook). Solid data entry and typing skills (preferably 35 words per minute) .
• A friendly, “can do” attitude.
• Must have access to a Windows or Mac OS laptop with fast internet connectivity and camera.
• Knowledge and enjoyment of wine desired but not required.

POSITION TYPE AND EXPECTED HOURS OF WORK:

• This non-exempt position offers part-time shifts which will include weekend hours. Working hours will be scheduled between 5 a.m. and 8 p.m. (PST).
• During the non-holiday season, part-time hours will typically consist of 10-15 hours per week.
• During the holiday season which begins in late November through mid-January, hours may be expanded to 25 - 30 hours per week.

ABOUT WINE.COM

Wine.com is the leading online wine retailer. Our mission is to promote the wine lifestyle through innovation by providing customers with selection, guidance, convenience, and value not common in stores. Located between California’s wine country and Silicon Valley, we’re passionate about using technology to offer the world of wine at your fingertips. Unique in its industry, Wine.com owns a proprietary network of wine fulfillment centers which delivers in one or two days to most of the country. For more information, visit our website at

Wine.com is an Equal Opportunity Employer committed to a diverse workforce.

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